Shipping policy

Delivery

Orders are dispatched on weekdays from Monday to Saturday, excluding public holidays.

Delivery Timelines

• — Next-Day Delivery (UAE): We offer next-day delivery on all orders across Dubai. Orders placed by 12:00 pm/noon will be received the next day. Orders received after 12 pm will be delivered within two days.
• — GCC Countries: For orders within the GCC, you will receive your purchases within 7 working days after your order has been accepted. Delivery costs will be mentioned at the point of checkout.

To ensure prompt delivery, customers must provide complete and accurate address details.

Customs Requirements for Your Delivery

For international deliveries, you might be contacted by your local courier company via phone or SMS before delivering your Taalk Grace order. Local customs may require you to verify your identity by providing your ID number and validity date found on your government-issued identity card. If you do not have a government-issued identity card, you may provide your passport number and expiry date as a suitable verification method.

General Delivery Conditions

Although we are strongly committed to delivering on time, delivery timelines are estimates only. Delivery times start from order confirmation. However, if we have not delivered your order within 30 days of order confirmation, we will provide you with a full refund.

We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.

Address Changes

Our Customer Care team at Gracebytaalk@gmail.com will be happy to assist with changing your preferred delivery date and address should you require it. However, if you have received an email informing you that your order has been dispatched, we won't be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.